Refund policy

At Zenvka, customer satisfaction is important to us. We want you to feel confident when shopping for car shades and pergolas through our online store. This Return and Refund Policy explains the conditions for requesting a return, how refunds are processed, and how to contact us for assistance.

By placing an order with Zenvka, you acknowledge this policy, subject to your rights under applicable consumer protection laws.

1. Return Period

Zenvka offers a return window of 14 business days for eligible products.

If you wish to return an item, please contact us within 14 business days of receiving your order. Our team will explain the return procedure and confirm the applicable requirements.

Return eligibility may depend on the product's condition and the circumstances of your request.

2. Return Eligibility

To help us process your return, please ensure that:

  • You contact Zenvka within the applicable return period.

  • You provide your order number and relevant purchase details.

  • The product meets the applicable return conditions.

  • You include the original packaging, accessories, and components where reasonably required.

  • You provide photographs or additional information if needed to assess a damaged, defective, or incorrect item.

Products that have been damaged through misuse, improper installation, or handling may not qualify for a return, subject to applicable law.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.

3. Free Returns

Zenvka offers free returns for eligible orders under our return policy.

Please contact us before sending an item back. We will provide instructions on the return process and explain how to proceed without unnecessary costs.

Please do not send products to our business address without first receiving return instructions from our customer support team.

4. Damaged, Defective, or Incorrect Items

At Zenvka, we want customers to receive the products they ordered in acceptable condition.

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the product and packaging, if applicable.

Our team will review your request and explain the available resolution, which may include a return, replacement, or refund, depending on the circumstances and applicable requirements.

5. Refund Eligibility

Refunds from Zenvka are available for eligible orders in accordance with this policy.

A refund may be considered when:

  • An eligible returned item has been received and reviewed, where inspection is applicable.

  • A product arrives damaged, defective, or incorrect.

  • An order qualifies for a refund under our applicable policies or consumer protection requirements.

We will inform you if additional information is required to review your refund request.

6. Refund Processing Time

Once a refund has been approved, Zenvka generally processes it within 3 business days.

Please note that the processing period refers to our handling of the approved refund. Any additional time required for the refund to reach you may depend on the refund method and relevant payment arrangements.

We will provide any available refund confirmation once processing is complete.

7. Cash on Delivery Refunds

Zenvka currently accepts Cash on Delivery (COD) as its only payment method.

Because COD orders are paid for upon delivery, customers requesting an eligible refund should contact our customer support team for instructions on how the refund will be arranged.

Please provide your order number and the reason for your request. Our team will explain the available refund procedure and any information needed to complete it.

Refunds remain subject to eligibility and applicable legal requirements.

8. Order Cancellations

If you wish to cancel an order, please contact Zenvka as soon as possible.

We will review your cancellation request based on the current status of the order. Once an order has been processed or dispatched, cancellation may no longer be possible.

If an order has already been paid for upon delivery and subsequently qualifies for a refund, the request will be handled under this Return and Refund Policy.

9. Exchanges and Replacements

If you receive a defective or incorrect item, please contact Zenvka to discuss the available options.

Exchanges or replacements depend on product availability and the circumstances of your request. If an exchange or replacement is unavailable or inappropriate, an eligible refund may be considered.

10. How to Request a Return or Refund

To request a return or refund from Zenvka, follow these steps:

  1. Contact our customer support team using the details below.

  2. Provide your order number and explain the reason for your request.

  3. Share photographs or other supporting information if requested.

  4. Wait for our team to provide return instructions, where applicable.

  5. Follow the instructions provided to complete the process.

Please contact us before shipping any product back so we can guide you through the appropriate procedure.

11. Contact Information

If you have questions about this Return and Refund Policy or need assistance with a return, replacement, or refund, please contact Zenvka.

Trade Name: Zenvka

Phone Number: +1 308-872-2464

Online Store: https://zenvka.myshopify.com

Business Address:

1024 E South East St
Broken Bow, NE 68822
United States

Please include your order details when contacting Zenvka so we can assist you more efficiently.

12. Changes to This Policy

Zenvka may update this Return and Refund Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

Any updated version will be published on our website. We encourage customers to review this page periodically.

13. Our Commitment to You

At Zenvka, we aim to provide a transparent, convenient, and customer-friendly shopping experience. We appreciate your trust in our store and will make reasonable efforts to handle eligible return and refund requests fairly and efficiently.

Thank you for choosing Zenvka for your car shade and pergola needs.