Shipping policy

At Zenvka, we are committed to providing a smooth and convenient shopping experience. This Shipping Policy explains our shipping costs, order handling times, estimated delivery periods, and delivery procedures for customers purchasing car shades and pergolas from our online store.

By placing an order with Zenvka, you acknowledge the shipping terms outlined below, subject to applicable consumer protection laws.

1. Shipping Costs

Zenvka offers free shipping on orders in accordance with our shipping policy.

Customers do not pay a separate shipping fee for eligible deliveries. Any applicable charges or taxes, where relevant, will be communicated as required before an order is completed.

2. Order Handling Time

At Zenvka, our standard order handling time is 1–2 business days.

Handling time refers to the period required to prepare an order for shipment after it has been placed and accepted.

Orders are generally processed during business days. Weekends and public holidays may affect handling times.

3. Transit Time

After an order has been prepared and dispatched, the estimated transit time is 3–5 business days.

Transit time refers to the period during which the shipping carrier transports the package to the delivery address.

Actual transit times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

4. Estimated Delivery Time

The estimated total delivery time for Zenvka orders is 5–8 business days, including handling and transit.

Our estimated schedule is:

  • Handling Time: 1–2 business days.

  • Transit Time: 3–5 business days.

  • Total Estimated Delivery Time: 5–8 business days.

  • Shipping Cost: Free shipping.

These are estimates rather than guaranteed delivery dates. Delivery times generally exclude weekends and public holidays.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order with Zenvka.

Please verify your name, phone number, street address, city, state, ZIP code, and any other required delivery details before submitting your order.

Incorrect or incomplete information may cause delays, failed delivery attempts, or the return of a package to the sender.

If you need to correct your shipping address, please contact Zenvka as soon as possible. Changes may not be possible once an order has been processed or dispatched.

6. Order Confirmation and Tracking

After placing an order with Zenvka, customers should retain their order confirmation details for reference.

Where shipment tracking is available, tracking information may be provided after the order has been dispatched.

Tracking updates may take some time to appear in the carrier's system. If you have not received tracking information or need assistance with your shipment, please contact our customer support team.

Please note that an order number and a carrier tracking number are different. A tracking number is required to check shipment progress through a carrier tracking service.

7. Delivery Delays

Although Zenvka aims to meet the estimated delivery timeframe, delays may occasionally occur because of:

  • Carrier delays or operational disruptions.

  • Severe weather conditions.

  • Public holidays or periods of high shipping volume.

  • Incorrect or incomplete shipping addresses.

  • Other circumstances affecting transportation or delivery.

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you with the available shipment information.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

8. Missed or Unsuccessful Deliveries

Customers should provide accurate contact details and make reasonable arrangements to receive their deliveries.

If a delivery attempt is unsuccessful because the recipient is unavailable or the address is incorrect, the carrier may arrange another delivery attempt or return the package to the sender, depending on its procedures.

If you experience a delivery problem, please contact Zenvka for assistance.

9. Damaged or Incorrect Shipments

At Zenvka, we want customers to receive the products they ordered in acceptable condition.

If your package arrives damaged, contains an incorrect product, or has missing components, please contact us promptly.

To help us review the issue, provide your order number, a description of the problem, and photographs of the product and packaging where appropriate.

We will review your request and explain the available resolution in accordance with our Return and Refund Policy and applicable law.

10. Returns and Refunds

Zenvka offers a return window of 14 business days for eligible orders, subject to our Return and Refund Policy.

We offer free returns in accordance with our applicable return policy. Approved refunds are generally processed within 3 business days.

Please contact us before returning an item so that we can provide the appropriate instructions.

For additional details, please review the Return and Refund Policy available on our website.

11. Cash on Delivery

Zenvka currently accepts Cash on Delivery (COD) as its only payment method.

Customers pay for their orders when the products are delivered, subject to the delivery arrangements available for their location.

Please ensure that your delivery details are correct and that you are available to receive your order.

12. Contact Information

If you have questions about shipping, delivery estimates, tracking, or a delayed package, please contact Zenvka.

Trade Name: Zenvka

Phone Number: +1 308-872-2464

Online Store: https://zenvka.myshopify.com

Business Address:

1024 E South East St
Broken Bow, NE 68822
United States

Please include your order number when contacting us about an existing order.

13. Changes to This Shipping Policy

Zenvka may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, or applicable legal requirements.

Any updated version will be published on this page. We encourage customers to review this policy periodically.

Thank You for Shopping with Zenvka

Thank you for choosing Zenvka for your car shade and pergola needs. We appreciate your trust and aim to provide a convenient and transparent shopping experience, from order placement to delivery.